Making payments from Russia

At Istanbul Flowers Shop, we strive to provide a seamless and secure shopping experience. This Payment Policy outlines the terms and conditions related to payments made on our website. Please review the following information carefully:

1. Accepted Payment Methods

We accept a variety of payment methods to ensure a convenient checkout experience for our customers, including:

• Credit/Debit Cards: Visa, MasterCard, American Express, and other major credit and debit cards.
• Bank Transfers: Direct bank transfers are available upon request. Please contact our customer service team for details.

2. Payment Security

We are committed to protecting your personal and financial information. All transactions on our website are processed through secure servers using SSL (Secure Socket Layer) encryption technology. We do not store your credit card information on our servers.

3. Payment Processing

• Immediate Payment: Your payment will be processed immediately upon placing your order. You will receive a confirmation email once your payment has been successfully processed.
• Payment Issues: If there is an issue with your payment, we will contact you via email or phone to resolve the matter. Please ensure your contact information is up to date.

4. Currency

All prices listed on our website are in Turkish Lira (TRY). Payments will be processed in Turkish Lira, and your financial institution may charge additional fees for currency conversion or international transactions.

5. Taxes and Fees

All applicable taxes and fees are included in the total price of your order. There are no hidden charges or additional costs beyond what is displayed at checkout.

6. Refunds

Refunds will be processed in accordance with our Order Cancellation Policy and Refund Policy. If a refund is approved, the funds will be credited back to the original payment method used at the time of purchase. Please allow up to [number of days, e.g., 5-7 business days] for the refund to appear in your account, depending on your bank or payment provider.

7. Fraud Prevention

We take fraud prevention seriously. All orders are subject to verification and review. If we suspect any fraudulent activity, we reserve the right to cancel the order and take appropriate action.

8. Changes to This Policy

We reserve the right to update or modify this Payment Policy at any time. Changes will be posted on this page, and we encourage you to review the policy periodically to stay informed.

9. Contact Us

If you have any questions or concerns about our Payment Policy or if you experience any issues during the payment process, please contact our customer service team at [your email address] or [your phone number]. We are here to help!